Users Encountering 'Request Failed with Status Code 500' Error#544

Multiple users are reporting a “request failed with status code 500” error when attempting to sign in or perform other actions on the platform.

Steps to Reproduce:

1. User tries to sign in or perform an action.
2. User encounters a 500 error message.

Expected Behavior:
User should be able to successfully sign in and perform actions without encountering any errors.

Actual Behavior:
User sees a “request failed with status code 500” error message, preventing them from signing in or executing the intended action.

Impact: High. This is a blocking issue affecting multiple users, impeding them from using the service effectively.

Additional Information:
Some users report being the only one in their organization affected, suggesting the issue might not be universal across all accounts.

Recommendation:
Promptly investigate server logs and related backend systems to identify the cause and implement a solution.

Hello! Do you have an approximation for when this could be solved? Thank you!